We are committed to meeting our customers’ requirements concerning product and service quality. We know how drastic the impact of inferior materials can be, leading on occasions to a product recall that can have severe financial consequences.
Our prime objectives are therefore to:
- Satisfy our customers in terms of quality, delivery and service
- Help to maintain excellent customer relations
- Ensure that the quality of our products is fit for their intended use
- Continuously improve our quality performance and the value that we provide to our customers.
To achieve these goals, we employ a range of internationally recognized quality systems and features alongside our own internal standards and controls. DSM Nutritional Products has ISO 9001:2000 certification on a worldwide basis. This certification includes the following elements:
- GMP Regulations.
Good Manufacturing Principles (GMP) are standard guidelines set out by regulators to ensure that production is carried out using safe and reliable processes, to avoid contamination, and to ensure repeatability. The European guideline for Active Pharmaceutical Ingredients is ICH Q7A.
- HACCP plans. HACCP (Hazard Analysis Critical Control Point) consists of identifying Critical Control Points (CCP), establishing critical limits for each point, monitoring their requirements, using the data gathered to effectively control processes, taking corrective action, and maintaining record keeping and verification.
- The effectiveness of the DSM Nutritional Products Quality System is regularly monitored by means of internal Quality and GMP audits. Trained auditors are used to carry out these audits. DSM Nutritional Products has had ISO 9001:2000 certification since 2003 and ISO 14001:1996 since the same year, while FEMAS certification has been in place since 2004 and FAMI-QS since 2005. Our auditing procedures also cover the areas Change Control, Control of Glass and Hygiene Policy, as well as the Quality Manual. On the basis of these repeated and regular audits, we can state that our vitamin C scores at the high end of the standards required by global pharmacopoeias.
- These audits are complemented by the regular audits successfully conducted on site by our customers, who likewise apply recognized international quality standards. We are therefore able to deliver full quality control, full quality assurance, consistent quality across all products forms, and products that are best in class in terms of their food safety profile.
